• I would like to view a statement of my account, can I do that online?

Absolutely. On the My Account page under the header "Account Tools", click on "Current Statement".

  • I am trying to purchase an item that I've purchased before, but can't seem to pull it up anywhere. Is there a way to find and purchase this?

Some items have to be re-quoted at the time of every purchase. These items will not appear with other standard items but can be purchased through the website with a different process. If you previously purchased the item, you can add it from an invoice to a wish list. You can then submit a quote for the item. Once you have a quote back that item can be ordered from the Quote Details Page. For more information about ordering items from a quote, see "View Quotes" below.

  • I placed a web order at 7pm and would like to know when it will be processed?

Orders placed after 4:30pm EST will be processed the next business day.

  • I'm searching for an item I know is on the web, but I can't seem to find it when I type it into the search field?

We've done our best to make our items easy to search for, but sometimes terms don't return the results you expected. The best way to search is to first start with what you think makes the most sense. As you type, the website will begin showing you possible matches to your search. If the item you're searching for doesn't appear, try removing all spaces and special characters. For example, if "CNMG 430.5" doesn't return any results, try "CNMG4305". If you still can't find your item, please contact us and we can help you find what you need.

  • I am looking for an item that I know is a standard, but I can't seem to find it. Why is this?

Although we have most of our vendor's standard items on the website, some standards may not appear. Items are being added and edited every day but if you don't see an item you think should be a standard please let us know.

  • I have an order that needs to go UPS RED. Is there a way to designate my order's delivery?

Yep! During the checkout process, you will arrive at the "Delivery & Billing" page. On this page you can designate: how your order should ship, if it should ship complete, and any special instructions for your order.